Retail Tech Solutions Consultant - Elevate CX

Telstra; City of Melbourne; On-site; AUD 69,000 - 75,000; Full time

Benefits offered by this job

30% discount on Telstra services

Telstra Extra Day Off

Flexible leave options

Job summary

Telstra is hiring a Retail Customer Service & Sales Consultant to help customers find suitable Telstra products and services. You’ll be the go-to tech expert, guiding shoppers with informed recommendations and friendly service.

The role emphasizes achieving sales targets, delivering exceptional experiences, and collaborating with the team in a dynamic retail environment. Training and growth opportunities are provided within Telstra’s iconic brand.

Qualifications

• Excellent communication and interpersonal skills for in-store customer interactions.
• Ability to tailor solutions and upsell effectively.
• Motivation to meet and exceed sales targets and KPIs.
• Willingness to learn about Telstra products and services.
• Positive attitude and adaptability in a busy retail environment.

Responsibilities

• Assist customers to find products and services that meet their needs.
• Stay up-to-date with Telstra gadgets and services to offer informed guidance.
• Contribute to achieving store sales targets and KPIs.
• Collaborate with the team to maintain a welcoming store environment.

Skills

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience & positivity

Customer-facing experience

Job description

Telstra is hiring a Retail Customer Service & Sales Consultant to help customers find suitable Telstra products and services. You’ll be the go-to tech expert, guiding shoppers with informed recommendations and friendly service.

The role emphasizes achieving sales targets, delivering exceptional experiences, and collaborating with the team in a dynamic retail environment. Training and growth opportunities are provided within Telstra’s iconic brand.