Tech-Savvy Retail Consultant - Customer Service & Sales

Telstra; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

30% Telstra discounts

16 weeks parental leave

Telstra Extra Day Off

Gender affirmation leave

Blood Donor Leave

Up to 4 weeks additional leave

LinkedIn Learning access

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant to help customers find tech solutions and provide expert guidance in-store. You’ll connect with customers, build rapport, and support their journey with Telstra products and services.

Join Telstra Retail across Broadway, Sydney CBD Icon and World Square to contribute to a diverse team. Training, discounts, and growth opportunities are part of the role.

Qualifications

• Excellent verbal and written communication skills.
• Ability to tailor solutions to customer needs.
• Proven motivation to meet or exceed sales KPIs.
• Willingness to learn and adapt in a fast-paced environment.
• Positive attitude and resilience in busy store periods.
• Experience interacting with customers is beneficial, training provided.

Responsibilities

• Deliver exceptional customer experiences by helping customers choose products and services.
• Stay up-to-date with Telstra gadgets and services to provide informed guidance.
• Aim to meet and exceed sales targets and KPIs while keeping customers connected.
• Collaborate with the store team to maintain a welcoming, helpful environment.

Skills

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant to help customers find tech solutions and provide expert guidance in-store. You’ll connect with customers, build rapport, and support their journey with Telstra products and services.

Join Telstra Retail across Broadway, Sydney CBD Icon and World Square to contribute to a diverse team. Training, discounts, and growth opportunities are part of the role.