Retail Tech Consultant | Elevate Customer Experience

Telstra; Brisbane; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

30% off Telstra services

16 weeks paid parental leave

Telstra Extra Day Off

LinkedIn Learning access

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant to help customers choose products and services that fit their needs. You’ll be the go-to tech expert, providing informed guidance while driving sales and KPI achievement.

The role emphasizes a friendly, team-oriented store culture with opportunities for training, growth, and flexible working hours in a dynamic Australian retail setting.

Qualifications

• Great communication skills with customers, verbal and written.
• Ability to tailor solutions to individual needs and close sales.
• Demonstrated drive to meet and exceed sales targets and KPIs.
• Willingness to learn and grow within a dynamic retail environment.

Responsibilities

• Deliver exceptional customer experiences by guiding product selections.
• Be the in-store tech expert, staying up to date with Telstra offerings.
• Use consultative selling to achieve sales targets and KPIs.
• Collaborate with team to create a welcoming store environment.

Skills

Communication

Problem solving

Sales focus

Learning mindset

Resilience

Customer experience

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant to help customers choose products and services that fit their needs. You’ll be the go-to tech expert, providing informed guidance while driving sales and KPI achievement.

The role emphasizes a friendly, team-oriented store culture with opportunities for training, growth, and flexible working hours in a dynamic Australian retail setting.