Retail Tech Consultant - Elevate Customer Experience & Sales

Telstra Corporation; Melbourne; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

30% off Telstra services

16 weeks paid parental leave

12% superannuation included

Job summary

Telstra Retail is seeking a Full Time Customer Service & Sales Consultant at Southland to deliver outstanding customer experiences, assist with product selection, service activation and problem solving. You’ll work with a supportive team to meet store goals and drive customer satisfaction.

You’ll stay up-to-date with Telstra products, aim to exceed KPIs, and enjoy benefits like staff discounts and flexible arrangements where possible.

Qualifications

• Clear communication with customers and team.
• Ability to listen, understand needs and offer suitable Telstra solutions.
• Proactive approach to achieving sales targets and KPIs.

Responsibilities

• Assist customers in product selection and service activation.
• Troubleshoot basic issues and provide frontline support.
• Strive to meet or exceed sales targets while delivering exceptional customer service.

Skills

Excellent communication

Solution oriented

Sales focus

Resilience and positivity

Customer-facing experience

Job description

Telstra Retail is seeking a Full Time Customer Service & Sales Consultant at Southland to deliver outstanding customer experiences, assist with product selection, service activation and problem solving. You’ll work with a supportive team to meet store goals and drive customer satisfaction.

You’ll stay up-to-date with Telstra products, aim to exceed KPIs, and enjoy benefits like staff discounts and flexible arrangements where possible.