Retail Tech Consultant - Customer Solutions & Sales

Telstra Limited; City Of Swan; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Generous Discounts

16 weeks paid parental leave

Future Ready program

Job summary

Telstra Retail Midland, Australia is seeking a permanent full-time Customer Service & Sales Consultant. You’ll help customers choose products, activate services, and troubleshoot simple issues while upholding Telstra’s retail standards.

As the in-store tech expert, you’ll stay up-to-date on devices and services, deliver friendly, solution-focused support, and work with the team to meet and exceed daily KPIs while ensuring a positive customer experience.

Qualifications

• Excellent communication and a customer-first mindset.
• Solution-oriented with the ability to tailor advice to each customer.
• Proven or aspiring sales drive to meet KPIs.
• Willingness to learn and adapt in a dynamic retail environment.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Be the go-to tech expert with up-to-date knowledge.
• Achieve and excel by meeting sales targets while keeping customers connected.
• Collaborate with the team to maintain a welcoming store environment.

Job description

Telstra Retail Midland, Australia is seeking a permanent full-time Customer Service & Sales Consultant. You’ll help customers choose products, activate services, and troubleshoot simple issues while upholding Telstra’s retail standards.

As the in-store tech expert, you’ll stay up-to-date on devices and services, deliver friendly, solution-focused support, and work with the team to meet and exceed daily KPIs while ensuring a positive customer experience.