Retail Tech Consultant: Customer Service & Sales

Telstra Singapore; City Of Swan; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Discounts on Telstra services

Parental leave 16 weeks

Extra day off

Gender affirmation leave

Cultural leave

Blood Donor Leave

Future Ready learning program

Flexible working hours

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant in Midland. You will guide customers in product selection, activate services, and troubleshoot basic issues, delivering friendly, knowledgeable service that reflects Telstra’s standards.

You’ll stay up-to-date with the latest devices and plans, use consultative selling to hit targets, collaborate with your team, and contribute to a welcoming store environment. Telstra offers flexibility, strong progression, and broad benefits.

Qualifications

• Excellent communication and active listening to guide customers.
• Ability to tailor solutions to individual customer needs.
• Proven motivation to meet or exceed sales targets.
• Willingness to learn product knowledge and systems.
• Positive attitude and adaptability in a fast-paced retail environment.
• Experience in customer-facing roles is a plus.

Responsibilities

• Assist customers with product selection and service activation.
• Provide product guidance and troubleshooting for basic issues.
• Aim to meet/exceed sales targets while delivering outstanding service.
• Collaborate with teammates to create a welcoming store environment.

Skills

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant in Midland. You will guide customers in product selection, activate services, and troubleshoot basic issues, delivering friendly, knowledgeable service that reflects Telstra’s standards.

You’ll stay up-to-date with the latest devices and plans, use consultative selling to hit targets, collaborate with your team, and contribute to a welcoming store environment. Telstra offers flexibility, strong progression, and broad benefits.