Retail Tech Consultant: Service, Sales & Solutions

Telstra Corporation; Redbank; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

30% Telstra discounts on services

16 weeks paid parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Professional development opportunities

Job summary

Telstra Retail in Australia is seeking a Retail Customer Service & Sales Consultant to help customers choose products, activate services and troubleshoot basic issues, delivering friendly, knowledgeable service in-store.

You’ll combine product guidance with a focus on sales targets and KPIs, while upholding Telstra’s standards and values. This permanent role offers flexible hours and development opportunities within a iconic Aussie brand.

Qualifications

• Excellent communication and customer service skills.
• Ability to understand customer needs and offer appropriate solutions.
• Track record of meeting or exceeding sales KPIs.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Be the go-to tech expert for guidance on Telstra gadgets and services.
• Achieve and exceed sales targets while keeping customers connected.

Skills

Great communication

Solution-oriented

Sales drive

Customer-facing experience

Job description

Telstra Retail in Australia is seeking a Retail Customer Service & Sales Consultant to help customers choose products, activate services and troubleshoot basic issues, delivering friendly, knowledgeable service in-store.

You’ll combine product guidance with a focus on sales targets and KPIs, while upholding Telstra’s standards and values. This permanent role offers flexible hours and development opportunities within a iconic Aussie brand.