Retail Tech Consultant: Customer Service & Sales

Telstra Corporation; City Of Mandurah; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Telstra employee discounts

Parental leave (16 weeks)

12% superannuation

Flexible working hours

Career development programs

Job summary

Telstra Retail in Mandurah is seeking a Full-Time Customer Service & Sales Consultant to deliver exceptional customer experiences, assist with product selection, and drive service activations. You will be the go-to tech expert, offering informed guidance and solutions while working toward sales targets in a supportive team environment.

Join Telstra, Australia’s iconic brand, and contribute to building connected experiences for customers.

Qualifications

• Excellent communication skills and the ability to connect with customers.
• Strong sales mindset with a track record of meeting or exceeding targets.
• Experience in customer-facing roles is beneficial, with a willingness to learn.
• Ability to adapt and find solutions quickly in a fast-paced retail environment.

Responsibilities

• Assist customers with product selection and service activation.
• Troubleshoot basic issues and provide effective in-store support.
• Meet and exceed sales targets and KPIs while ensuring excellent customer experience.
• Collaborate with team to create a welcoming in-store environment.

Skills

Communication

Sales drive

Customer-facing experience

Solution-oriented

Resilience

Learning mindset

Job description

Telstra Retail in Mandurah is seeking a Full-Time Customer Service & Sales Consultant to deliver exceptional customer experiences, assist with product selection, and drive service activations. You will be the go-to tech expert, offering informed guidance and solutions while working toward sales targets in a supportive team environment.

Join Telstra, Australia’s iconic brand, and contribute to building connected experiences for customers.