Retail Tech Consultant: Customer Service & Sales

Telstra Corporation; Sydney; On-site; AUD 63,000 - 85,000; Full time

Benefits offered by this job

30% off Telstra services

Telstra Extra Day Off

16 weeks parental leave

Job summary

Telstra is hiring a Full Time Customer Service & Sales Consultant at WARRINGAH MALL, Sydney. You will help customers choose products, activate services and troubleshoot basic issues, delivering friendly, knowledge-driven service in a busy retail environment.

You’ll stay up-to-date with Telstra offerings, apply consultative selling to meet targets, and collaborate with teammates to create a welcoming store culture. Flexible hours and a strong focus on customer satisfaction are key to success.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to guide customers to the right products and services.
• A proactive, solution-focused approach to customer needs.
• Willingness to learn Telstra offerings and adapt to retail standards.

Responsibilities

• Deliver Exceptional Customer Experiences: help customers find products and services to suit their needs.
• Be the Go-To Tech Expert: stay up-to-date with gadgets and services and offer informed guidance.
• Achieve and Excel: use consultative selling to meet and exceed sales targets and KPIs.

Skills

Customer service

Sales skills

Communication

Problem solving

Teamwork

Retail experience

Job description

Telstra is hiring a Full Time Customer Service & Sales Consultant at WARRINGAH MALL, Sydney. You will help customers choose products, activate services and troubleshoot basic issues, delivering friendly, knowledge-driven service in a busy retail environment.

You’ll stay up-to-date with Telstra offerings, apply consultative selling to meet targets, and collaborate with teammates to create a welcoming store culture. Flexible hours and a strong focus on customer satisfaction are key to success.