Tech-Savvy Retail Consultant: Customer Solutions & Sales

Telstra; Sydney; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

30% Telstra discounts

12% superannuation

16 weeks parental leave

Telstra Extra Day Off

Future Ready training program

Flexible hours

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant to join our iconic Australian brand in Sydney. You’ll help customers choose products and services, act as a trusted tech expert, and work with your team to hit sales targets while delivering great service.

You’ll engage with diverse customers, grow product knowledge, and enjoy flexible hours and comprehensive benefits as part of our Telstra team.

Qualifications

• Mandarin language skills (Desirable) and English fluency required for diverse customers.
• Strong communication skills with a customer-centric approach.
• Ability to tailor solutions and upsell in a consultative way.
• Motivation to meet and exceed sales targets and KPIs.

Responsibilities

• Deliver exceptional customer experiences to help select products and services.
• Act as a go-to tech expert, keeping up-to-date with Telstra offerings.
• Collaborate with teammates to create a welcoming store environment and meet store goals.

Skills

Mandarin

Communication

Solution-oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant to join our iconic Australian brand in Sydney. You’ll help customers choose products and services, act as a trusted tech expert, and work with your team to hit sales targets while delivering great service.

You’ll engage with diverse customers, grow product knowledge, and enjoy flexible hours and comprehensive benefits as part of our Telstra team.