Retail Tech Advisor: Service & Sales Excellence

Telstra Corporation; Brisbane; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Paid parental leave (16 weeks)

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Discounts on Telstra services (30%)

Flexible working hours

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant to help customers choose products and activate services, while troubleshooting basic issues. You will create positive experiences and uphold Telstra's retail standards in-store.

You will stay current with the latest devices and services, use a consultative approach to meet sales targets, and work with your team to support store goals and customer satisfaction.

Qualifications

• Great communication skills with customers.
• Solution-oriented approach to each interaction.
• Sales-driven with ability to meet KPIs.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Be the go-to tech expert, staying up-to-date with devices and plans.
• Achieve and exceed sales targets while keeping customers connected.
• Collaborate with team to create a welcoming in-store environment.

Skills

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience and positivity

Customer-facing experience

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant to help customers choose products and activate services, while troubleshooting basic issues. You will create positive experiences and uphold Telstra's retail standards in-store.

You will stay current with the latest devices and services, use a consultative approach to meet sales targets, and work with your team to support store goals and customer satisfaction.