Retail Tech Advisor – Customer Growth & Perks

Singtel Group; Perth; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Discounts

Connected Day

Professional development

Diversity programs

Wellbeing support

Parental leave

Job summary

Optus is seeking a customer-focused Retail Consultant for its Murray Street store in Perth. This full-time role involves delivering standout service, building product knowledge across the tech range, and offering personalized tech solutions with empathy and clarity.

You will thrive in a supportive team, contribute to a welcoming environment, and adapt during busy periods to maintain smooth store operations.

Qualifications

• Customer-focused attitude and friendly interpersonal approach.
• Ability to explain technology in simple terms for customers.
• Strong communication and listening skills in a fast-paced environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Build product knowledge across the full range of tech solutions and explain them clearly.
• Understand customer needs and deliver personalized solutions.
• Assist customers with enquiries, resolving issues with empathy and calm.
• Contribute to a welcoming, customer-first store culture with your team.
• Stay adaptable and support high-activity periods to keep the store running smoothly.

Skills

Customer service

Product knowledge

Communication

Active listening

Teamwork

Problem solving

Job description

Optus is seeking a customer-focused Retail Consultant for its Murray Street store in Perth. This full-time role involves delivering standout service, building product knowledge across the tech range, and offering personalized tech solutions with empathy and clarity.

You will thrive in a supportive team, contribute to a welcoming environment, and adapt during busy periods to maintain smooth store operations.