Customer-Centric Retail Tech Consultant

Singtel Group; Western Australia; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Discounts on Optus products

Paid Connected Day

Wellbeing counselling services

Parental leave (up to 14 weeks)

Job summary

Optus is seeking a Retail Service Consultant in Claremont, Western Australia, for a full-time role. You will be the face of the store, delivering outstanding customer experiences while building strong knowledge of our tech solutions and helping customers find the right fit.

Join a supportive team, thrive in a fast-paced environment and contribute to a welcoming store culture that values customer care, learning, and collaboration.

Qualifications

• Experience in retail or customer service.
• Ability to explain technology in simple terms to customers.
• Strong communication and empathy in customer interactions.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Build product knowledge across tech solutions and explain them clearly to customers.
• Understand customer needs and deliver personalised solutions.
• Assist customers with inquiries, de-escalating in a calm, confident manner.

Skills

Customer service

Communication

Tech product knowledge

Team player

Education

High school diploma

Tools

POS system

CRM

Job description

Optus is seeking a Retail Service Consultant in Claremont, Western Australia, for a full-time role. You will be the face of the store, delivering outstanding customer experiences while building strong knowledge of our tech solutions and helping customers find the right fit.

Join a supportive team, thrive in a fast-paced environment and contribute to a welcoming store culture that values customer care, learning, and collaboration.