Retail Tech Solutions Consultant

Optus Enterprise

City Of Melville

On-site

AUD 52,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Exclusive discounts

Paid Connected Day

Counselling services (24/7)

Parental leave (up to 14 weeks)

Staff discounts with partners

Job summary

Optus in Booragoon is seeking a positive, customer-focused Retail Service Consultant to join our team in a Full-Time capacity. Be the face of Optus, delivering standout experiences with optimism and care.

Build product knowledge across the full range of tech solutions, explain simply, listen, and deliver personalised solutions that meet customer needs. Enjoy a supportive team culture, competitive remuneration, and staff discounts.

Responsibilities

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.