Customer-Centric Retail Advisor — Tech Solutions & Growth

Optus Enterprise; City of Brisbane; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Monthly $80 credit

25% off Optus products

Discounts with retail partners

Connected Day

Counselling services 24/7

Parental leave (up to 14 weeks)

Job summary

Optus is seeking a customer‑driven Retail Service Consultant to join our Sunnybank Hills team in a full‑time capacity. You’ll be the face of Optus, delivering standout experiences and helping customers understand the full range of tech solutions in a friendly, accessible way.

Build product knowledge, listen with empathy, and tailor solutions to each customer. You’ll work with a supportive team to keep the store running smoothly, adapt to high traffic periods, and create memorable visits for

Qualifications

• Customer service focus and energy
• Ability to listen and understand customer needs
• Ability to explain technology in simple terms
• Calmly handle challenging situations
• Team player who contributes to a positive store atmosphere

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service-centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Excellent customer service

Active listening

Empathy

Problem solving

Communication skills

Job description

Optus is seeking a customer‑driven Retail Service Consultant to join our Sunnybank Hills team in a full‑time capacity. You’ll be the face of Optus, delivering standout experiences and helping customers understand the full range of tech solutions in a friendly, accessible way.

Build product knowledge, listen with empathy, and tailor solutions to each customer. You’ll work with a supportive team to keep the store running smoothly, adapt to high traffic periods, and create memorable visits for