Retail Tech Advisor – Customer Experience

Optus; City Of Armadale; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Exclusive discounts

Connected Day

Diversity programs

Counselling services

Parental leave

Job summary

Optus in Armadale is seeking a Retail Service Consultant to deliver standout customer experiences in a busy store. You will become an expert on our tech solutions and help customers find the right plan and device.

You’ll use empathy, active listening and clear communication to understand needs and deliver personalised solutions. You’ll thrive in a supportive team, stay adaptable during peak times and contribute to a welcoming environment.

Qualifications

• Customer-focused service experience in retail or tech.
• Ability to explain technology in simple terms.
• Strong communication and problem-solving skills.

Responsibilities

• Be the face of Optus delivering standout customer experiences.
• Build product knowledge across telecom solutions.
• Understand customer needs and deliver personalised solutions.
• Support customers through inquiries with empathy and clarity.
• Contribute to a welcoming, team-focused environment.
• Stay adaptable and help keep the store running smoothly.

Skills

Customer service

Product knowledge

Active listening

Empathy

De-escalation

Team collaboration

Communication

Job description

Optus in Armadale is seeking a Retail Service Consultant to deliver standout customer experiences in a busy store. You will become an expert on our tech solutions and help customers find the right plan and device.

You’ll use empathy, active listening and clear communication to understand needs and deliver personalised solutions. You’ll thrive in a supportive team, stay adaptable during peak times and contribute to a welcoming environment.