Customer-Driven Tech Retail Advisor

Singtel Group; Perth; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Discounts

Connected Day

Development

Diversity programs

Counseling services

Parental leave

Job summary

Optus in Perth is seeking a positive, customer-focused Retail Consultant to join the Murray Street team in a full-time capacity. You’ll deliver standout customer experiences, build product knowledge, and provide personalized solutions with empathy. You’ll stay adaptable during peak periods and contribute to a welcoming, customer-first environment.

Join a culture that values purpose, integrity and teamwork, with opportunities for development, U credits, and a focus on wellbeing and inclusion.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalized solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus in Perth is seeking a positive, customer-focused Retail Consultant to join the Murray Street team in a full-time capacity. You’ll deliver standout customer experiences, build product knowledge, and provide personalized solutions with empathy. You’ll stay adaptable during peak periods and contribute to a welcoming, customer-first environment.

Join a culture that values purpose, integrity and teamwork, with opportunities for development, U credits, and a focus on wellbeing and inclusion.