Retail Tech Advisor: Customer Experience Pro (Full-Time)

Singtel Group; City of Parramatta; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Discounts on Optus products

Paid Connected Day

Parental leave

Job summary

Optus is seeking a friendly Retail Service Consultant to join our Parramatta team in a full-time capacity. If you love helping people and thrive in a supportive team environment, we’d love to have you on board.

You’ll deliver standout customer experiences, build product knowledge across tech solutions, and guide customers with personalised solutions in a simple, accessible way. Join a team that values integrity and teamwork.

Qualifications

• Experience in delivering outstanding customer service in a retail environment.
• Ability to explain technical products in simple, friendly terms.
• Strong communication and listening skills to assess customer needs.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything clearly.
• Use your personality and service-focused approach to understand customer needs and deliver personalised solutions.
• Support customers through all enquiries, using empathy and calm de-escalation.

Skills

Customer service

Communication

Product knowledge

Retail sales

Job description

Optus is seeking a friendly Retail Service Consultant to join our Parramatta team in a full-time capacity. If you love helping people and thrive in a supportive team environment, we’d love to have you on board.

You’ll deliver standout customer experiences, build product knowledge across tech solutions, and guide customers with personalised solutions in a simple, accessible way. Join a team that values integrity and teamwork.