In-Store Tech Concierge

Optus Enterprise; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Discounts

Connected Day

Professional development

Diversity & inclusion

Counselling services

Parental leave

Job summary

Optus is seeking a positive, customer‑focused Retail Consultant to join our Murray St team in a Full‑Time capacity. If you love helping people, thrive in a supportive team, and bring energy to every conversation, we’d love to have you on board.

You’ll deliver standout customer experiences powered by optimism and curiosity, become an expert across the full range of tech solutions, and explain everything in a friendly, accessible way.

Qualifications

• Excellent customer service focus and people skills.
• Ability to understand customer needs and provide personalised solutions.
• Strong communication and listening skills.
• Ability to stay calm and de-escalate issues.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.

Skills

Customer service

Communication

Product knowledge

Problem solving

Job description

Optus is seeking a positive, customer‑focused Retail Consultant to join our Murray St team in a Full‑Time capacity. If you love helping people, thrive in a supportive team, and bring energy to every conversation, we’d love to have you on board.

You’ll deliver standout customer experiences powered by optimism and curiosity, become an expert across the full range of tech solutions, and explain everything in a friendly, accessible way.