Customer-First Tech Advisor (Retail)

Optus Enterprise; City Of Rockingham; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Discounts

Connected Day

Culture Connect

Counselling 24/7

Parental leave

Job summary

Optus is seeking a positive, customer‑focused Retail Service Consultant to join our Rockingham team in a full‑time capacity. You’ll be the face of Optus, delivering standout experiences and expert across tech solutions in a friendly, accessible way.

You will build product knowledge, understand customer needs with empathy, and deliver personalised solutions while supporting the store during peak times and maintaining a welcoming environment for every visitor.

Qualifications

• Customer service skills with a friendly, helpful approach.
• Ability to understand customer needs and offer appropriate solutions.
• Strong communication and problem-solving abilities.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge across the full range of tech solutions and explain simply.
• Understand customer needs with listening and service‑centric approach to deliver personalised solutions.
• Support customers through all enquiries with empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by collaborating with your team.
• Stay adaptable and proactive to help in periods of high activity and keep the store running smoothly.

Skills

Customer service

Active listening

Product knowledge

De-escalation

Teamwork

Tools

POS systems

Job description

Optus is seeking a positive, customer‑focused Retail Service Consultant to join our Rockingham team in a full‑time capacity. You’ll be the face of Optus, delivering standout experiences and expert across tech solutions in a friendly, accessible way.

You will build product knowledge, understand customer needs with empathy, and deliver personalised solutions while supporting the store during peak times and maintaining a welcoming environment for every visitor.