Customer-First Retail Tech Consultant

Optus Enterprise; Sydney; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Discounts

Connected Day

Diversity initiatives

Counselling services

Parental leave

Job summary

Optus in Parramatta is seeking a passionate Retail Service Consultant to help customers across mobile, broadband and digital experiences. In a Full-Time capacity you’ll be the face of Optus, delivering standout experiences with optimism, curiosity and genuine care.

You’ll build product knowledge across the full range of tech solutions, listen to customer needs, explain simply, and de-escalate calmly when needed.

Qualifications

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.

Responsibilities

• Support customers through all enquiries, anything from general questions to complex issues, using empathy and clear communication.
• Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and keeping the store running smoothly.

Skills

Customer service

Active listening

Problem solving

Team collaboration

Tech knowledge

Job description

Optus in Parramatta is seeking a passionate Retail Service Consultant to help customers across mobile, broadband and digital experiences. In a Full-Time capacity you’ll be the face of Optus, delivering standout experiences with optimism, curiosity and genuine care.

You’ll build product knowledge across the full range of tech solutions, listen to customer needs, explain simply, and de-escalate calmly when needed.