Retail Team Leader: Elevate Customer Experience

Adair's External Company; New South Wales; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Team member discounts

Paid Parental Leave

Adairs Academy

Incentive & bonus programs

Employee Assistance Program

Job summary

Adairs is seeking an Assistant Manager to work closely with the Store Manager to elevate the customer experience and drive overall store performance. You’ll lead by example, inspire the team and ensure every guest feels valued.

You’ll coach, develop and train colleagues, help with workforce planning and rostering within budget, and analyse reports to identify opportunities to improve the customer journey. A passion for WOW and teamwork is essential.

Qualifications

• Wildly passionate about creating the ultimate customer experience.
• Leadership qualities with a track record of achieving KPIs.
• Ability to create an engaged and motivated culture within your team.
• Strengths in nurturing, coaching, training and developing a team.
• Awesome attitude, nothing too much trouble and you are always part of the solution.

Responsibilities

• Lead by example through inspiring and delighting customers, enabling them to weave their own style of home.
• Be a role model around achieving personal targets and KPIs whilst supporting the team to achieve theirs.
• Support the Store Manager with coaching, developing and training the wider team.
• Contribute to workforce planning and roster to ensure we remain within budget.
• Analyse reports and proactively identify opportunities that will increase the customer experience.

Skills

Leadership

KPI targets

Coaching

Culture building

Team player

Job description

Adairs is seeking an Assistant Manager to work closely with the Store Manager to elevate the customer experience and drive overall store performance. You’ll lead by example, inspire the team and ensure every guest feels valued.

You’ll coach, develop and train colleagues, help with workforce planning and rostering within budget, and analyse reports to identify opportunities to improve the customer journey. A passion for WOW and teamwork is essential.