Customer Experience Leader — Retail

Adair's External Company; Townsville City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Team member discounts

Paid Parental Leave

Adairs Academy

Incentive programs

Employee Assistance Program

Recognition for performance

Time in Lieu

Job summary

Adairs is seeking an Assistant Manager to work closely with the Store Manager and team to deliver an outstanding customer experience and elevate store performance. You will lead by example, coach staff, and manage coaching, development, and rostering to stay within budget.

The role focuses on building a high-energy, customer-centric culture, achieving KPIs, and driving successful outcomes for the store. Join a vibrant team and contribute to exciting transformational projects at Adairs.

Qualifications

• Customer service oriented leadership experience is preferred.

Responsibilities

• Lead by example to inspire and delight customers in-store.
• Coach, develop and train team members to achieve KPI targets.
• Support the Store Manager with workforce planning, rostering and budget adherence.
• Analyse reports to identify opportunities to improve the customer experience and store performance.

Job description

Adairs is seeking an Assistant Manager to work closely with the Store Manager and team to deliver an outstanding customer experience and elevate store performance. You will lead by example, coach staff, and manage coaching, development, and rostering to stay within budget.

The role focuses on building a high-energy, customer-centric culture, achieving KPIs, and driving successful outcomes for the store. Join a vibrant team and contribute to exciting transformational projects at Adairs.