Retail Team Leader: Elevate the Customer Experience

Adair's External Company; Golden Plains Shire; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% off full price styles

15% off sale styles

Paid Parental Leave

Adairs Academy

Incentive programs

Employee Assistance Program

Time in Lieu

Job summary

Adairs is seeking an Assistant Manager in Victoria to lead daily operations, coach the team, and boost the customer journey. You will work closely with the Store Manager to deliver outstanding service and store performance in a fast-paced retail environment.

The role emphasizes coaching, rostering within budget, and using reports to drive improvements. A proactive, team-oriented mindset is essential to thrive in this environment.

Qualifications

• Leadership qualities with a track record of achieving KPI’s.
• Ability to create and sustain an engaged and motivated culture.
• Strengths in nurturing, coaching, training and developing a team.
• Awesome attitude and a proactive problem-solver.
• Team player—believe we are better as one.
• Wildly passionate about creating the ultimate customer experience.

Responsibilities

• Drive the ultimate customer experience and elevate store performance.
• Lead and coach the wider team to achieve KPI targets.
• Support Store Manager with workforce planning and rostering within budget.
• Analyse reports to identify opportunities to improve the customer experience.

Skills

Leadership

KPI targets

Coaching & training

Team player

Customer experience

Job description

Adairs is seeking an Assistant Manager in Victoria to lead daily operations, coach the team, and boost the customer journey. You will work closely with the Store Manager to deliver outstanding service and store performance in a fast-paced retail environment.

The role emphasizes coaching, rostering within budget, and using reports to drive improvements. A proactive, team-oriented mindset is essential to thrive in this environment.