Retail Assistant Manager - Lead & Elevate Customer Experience

Adairs Retail Group; New South Wales; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Team member discounts

Paid Parental Leave

Adairs Academy access

Incentive programs

Employee Assistance Program

Recognition for performance

Time in lieu

Job summary

Adairs Retail Group is seeking an Assistant Manager to lead the in-store team and elevate the customer experience. You will inspire the team to connect customers with the right home styling solutions and drive store performance through coaching and proactive leadership.

You will support scheduling, target setting, and training while maintaining budgetary controls. A passion for home styling and customer care is essential for success in this dynamic retail environment.

Qualifications

• Proven leadership in retail or hospitality environments.
• Strong focus on delivering outstanding customer service.
• Track record of meeting or exceeding KPI targets.

Responsibilities

• Lead by example to inspire and delight customers at the store level.
• Coaching, developing, and training the wider team to improve performance.
• Support the Store Manager with coaching, development, and day-to-day leadership.
• Contribute to workforce planning and roster management within budget.
• Analyse reports to identify opportunities to enhance customer experience.

Skills

Leadership

Customer experience

KPI achievement

Coaching

Team development

Roster planning

Job description

Adairs Retail Group is seeking an Assistant Manager to lead the in-store team and elevate the customer experience. You will inspire the team to connect customers with the right home styling solutions and drive store performance through coaching and proactive leadership.

You will support scheduling, target setting, and training while maintaining budgetary controls. A passion for home styling and customer care is essential for success in this dynamic retail environment.