Retail Team Lead — Elevate Customer Experience

Adairs Retail Group; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Team member discounts

Paid Parental Leave

Adairs Academy

Incentive and bonus programs

Employee Assistance Program

Recognition for exceptionalPerformance

Time in Lieu

Job summary

Adairs Retail Group in New South Wales is seeking an Assistant Manager to lead the team and deliver exceptional customer experiences. You will work closely with the Store Manager to drive sales, coaching, and store operations while upholding Adairs standards.

You will inspire by example, coach and develop team members, manage rosters, monitor KPIs, and contribute to workforce planning. A strong customer focus and leadership presence are essential to thrive in our busy retail environment.

Responsibilities

• Lead by example through inspiring and delighting customers and achieving KPI targets.
• Coach, develop and train the wider team to improve performance.
• Support the Store Manager with roster planning and budget adherence.
• Analyse reports to identify opportunities to enhance the customer experience.

Job description

Adairs Retail Group in New South Wales is seeking an Assistant Manager to lead the team and deliver exceptional customer experiences. You will work closely with the Store Manager to drive sales, coaching, and store operations while upholding Adairs standards.

You will inspire by example, coach and develop team members, manage rosters, monitor KPIs, and contribute to workforce planning. A strong customer focus and leadership presence are essential to thrive in our busy retail environment.