Retail Assistant Manager: Lead, Coach & Elevate the Team

Adairs Retail Group; Queensland; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

50% off full price styles

15% off sale styles

Paid Parental Leave

Adairs Academy learning and dev.

Incentive and bonus programs

Employee Assistance Program (EAP)

Job summary

Adairs Retail Group in Australia is seeking an Assistant Manager to lead the store team and deliver exceptional customer experiences. You will model behaviours, coach a high-performing team, and partner with the Store Manager to drive sales and service excellence.

You will be responsible for workforce planning, roster management within budget, analyzing reports to spot improvement opportunities, and ensuring every customer leaves with a WOW moment.

Qualifications

• Passionate about delivering outstanding customer experiences.
• Demonstrated leadership and ability to achieve KPI targets.
• Experience in coaching, developing and mentoring a team.
• Ability to cultivate an engaged and motivated culture within the store.
• Positive attitude and solution-oriented mindset.
• Team player mindset and collaboration.

Responsibilities

• Lead by example to create exceptional customer experiences in-store.
• Drive KPI achievement and support the team in meeting targets.
• Coach, develop and train the wider team to improve performance.
• Contribute to workforce planning and roster management within budget.
• Analyze reports to identify opportunities to enhance the customer experience.

Skills

Customer experience

Leadership

Coaching

Teamwork

Job description

Adairs Retail Group in Australia is seeking an Assistant Manager to lead the store team and deliver exceptional customer experiences. You will model behaviours, coach a high-performing team, and partner with the Store Manager to drive sales and service excellence.

You will be responsible for workforce planning, roster management within budget, analyzing reports to spot improvement opportunities, and ensuring every customer leaves with a WOW moment.