Retail Assistant Manager: Elevate Customer Experience

Adairs Retail Group; Rockhampton Regional; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Team member discounts

Parental Leave

Adairs Academy

Incentive programs

Employee Assistance Program

Recognition program

Time in lieu

Job summary

Adairs is seeking an Assistant Manager to lead by example and drive the in-store customer experience across daily operations. You will work closely with the Store Manager to coach the team and elevate service standards.

You will contribute to workforce planning and rostering within budget, and you will analyse reports to identify opportunities to delight customers and grow sales. A positive, collaborative attitude is essential for success at Adairs.

Qualifications

• Passion for creating excellent customer experiences.
• Demonstrated leadership abilities to drive KPI targets.
• Ability to foster an engaged, motivated team culture.
• Experience in coaching, training and developing staff.
• Positive, proactive problem-solver with a can-do attitude.
• Strong collaboration and teamwork across the store.

Responsibilities

• Lead by example to inspire customers and help them weave their own home style.
• Model achievement of personal targets and KPIs while supporting the team to reach theirs.
• Coach, develop and train the wider team to deliver outstanding service.
• Assist with workforce planning and roster management within budget.
• Analyse reports to identify opportunities to improve the customer experience.

Skills

Leadership

Customer experience

Culture builder

Coaching & training

Positive attitude

Team player

Job description

Adairs is seeking an Assistant Manager to lead by example and drive the in-store customer experience across daily operations. You will work closely with the Store Manager to coach the team and elevate service standards.

You will contribute to workforce planning and rostering within budget, and you will analyse reports to identify opportunities to delight customers and grow sales. A positive, collaborative attitude is essential for success at Adairs.