Retail Store Manager - Lead Large Team + Bonuses

Pop Mart; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Monthly product incentives

Monthly performance bonus

POP LAND pass

Job summary

POP MART is expanding across Australia and New Zealand. Based in our World Square store in Sydney, we’re seeking a passionate Assistant Store Manager to lead a large-format retail team of about 15 people, coaching, customer experience and commercial performance.

You’ll recruit, onboard and develop staff, manage performance conversations, and drive KPIs while maintaining stock, store presentation and product launches in a fast-paced environment.

Qualifications

• Experienced leading medium to large retail teams.
• Strong customer service focus and coaching ability.
• Proven ability to achieve sales targets and KPIs.
• Excellent roster planning and cost awareness.

Responsibilities

• Lead and develop the store team to deliver exceptional customer experiences.
• Support recruitment, onboarding and ongoing coaching.
• Manage performance feedback and succession planning.
• Coordinate product launches, promotions and inventory accuracy.

Skills

People leadership

Coaching

Customer experience

Team development

KPI driven

Roster planning

Tools

Excel

Google Sheets

Job description

POP MART is expanding across Australia and New Zealand. Based in our World Square store in Sydney, we’re seeking a passionate Assistant Store Manager to lead a large-format retail team of about 15 people, coaching, customer experience and commercial performance.

You’ll recruit, onboard and develop staff, manage performance conversations, and drive KPIs while maintaining stock, store presentation and product launches in a fast-paced environment.