Store Manager — Global Pop-Culture Retail Leader

Pop Mart Oceania Pty; Sydney; On-site; AUD 74,000 - 98,000; Full time

Job summary

POP MART is expanding across Australia and New Zealand and is seeking an experienced Store Manager to lead one of our growing retail locations. You will drive team performance, customer experience, and operational excellence in a fast-paced environment.

Join a vibrant, creative retail brand with weekly product releases and a commitment to equal opportunity employment. This role offers strong performance incentives and a supportive team culture.

Qualifications

• Experience as Store Manager in a high-volume retail environment.
• Confident and engaging people leader.
• Commercially focused with a proven track record of delivering results.
• Skilled at coaching and developing teams.
• Organised, resilient and adaptable.
• Passionate about customer experience and operational excellence.

Responsibilities

• Lead and develop the team; recruit, coach and develop high-performing staff.
• Create a positive, accountable and customer-focused culture.
• Drive sales, wage and KPI targets.
• Analyse store performance metrics and implement action plans.
• Manage inventory, deliveries and stock control.
• Ensure compliance with company policies and procedures.
• Maintain visual merchandising and store presentation standards.
• Lead product launches and promotional campaigns.
• Deliver exceptional service and memorable experiences for customers.

Skills

Store management

People leadership

Retail operations

Customer experience

Job description

POP MART is expanding across Australia and New Zealand and is seeking an experienced Store Manager to lead one of our growing retail locations. You will drive team performance, customer experience, and operational excellence in a fast-paced environment.

Join a vibrant, creative retail brand with weekly product releases and a commitment to equal opportunity employment. This role offers strong performance incentives and a supportive team culture.