Store Team Leader - Fast-Paced, KPI-Driven Retail

POP MART OCEANIA PTY LTD; Parramatta; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Monthly product incentives

Monthly performance bonus

Career progression opportunities

Annual POP LAND pass

Inclusive team culture

Job summary

POP MART OCEANIA PTY LTD in Sydney (World Square) is seeking an experienced Assistant Store Manager to lead a 15-person team in a large-format retail environment. You will coach, recruit and train, ensuring exceptional customer experiences and strong commercial results.

You will develop a high-performing team, manage rosters and workflows, monitor KPIs and store performance, and coordinate product launches and events. Availability across all seven days and Australian working rights are required.

Qualifications

• Experienced in leading medium to large retail teams.
• Passionate about customer experience and team development.
• Confident coaching, training and leading others.
• Commercially aware with KPI focus.

Responsibilities

• Lead and develop a large, diverse retail team.
• Support recruitment, onboarding and training activities.
• Provide ongoing feedback, coaching and performance support.
• Assist with formal performance management conversations.
• Help build a high-performing team culture.
• Drive achievement of sales targets and KPIs.
• Analyse store performance to identify improvements.
• Utilise Excel/Google Sheets for reporting and decision-making.
• Coordinate operations across a large-format store.

Skills

Leadership

Coaching

Customer Experience

Team Development

KPI Focus

Excel

Google Sheets

Recruitment

Onboarding

Training

Tools

Excel

Google Sheets

Job description

POP MART OCEANIA PTY LTD in Sydney (World Square) is seeking an experienced Assistant Store Manager to lead a 15-person team in a large-format retail environment. You will coach, recruit and train, ensuring exceptional customer experiences and strong commercial results.

You will develop a high-performing team, manage rosters and workflows, monitor KPIs and store performance, and coordinate product launches and events. Availability across all seven days and Australian working rights are required.