Retail Store Manager

Sociable Tech; Richmond; On-site; AUD 80,000 - 85,000; Full time

Job summary

Ghanshyam Trading Pty Ltd in Richmond Marketplace Newsagency is seeking a Retail Store Manager to lead a fast-paced, high-volume team. You will handle stock logistics, local supplier relations, cash reconciliation, and NSW Lotteries operations to ensure smooth daily performance.

This permanent, full-time position offers ongoing employment with an established local retailer. You will build strong community relationships, manage displays and rosters, and uphold exceptional customer service in a

Qualifications

• Diploma or higher in Business or related discipline.
• Experience in customer-focused retail and stock management.
• Strong leadership and communication skills to supervise a team.

Responsibilities

• Create and manage weekly staff rosters aligned with peak trading hours.
• Interview, hire, and onboard new retail assistants; train on service and upselling.
• Oversee stock receiving, scanning, and supplier relations; ensure accurate cash handling.
• Maintain displays, manage promotions, and liaise with suppliers.
• Ensure safety, orderly cash deposits, and reconcile POS and lottery terminals.
• Resolve discrepancies and manage security to minimize shrinkage.
• Lead escalated customer issues with professionalism.

Skills

Customer service

Staff management

Team leadership

Communication

Education

Diploma or higher in Business

Job description

Job Type: Permanent position | Full time position

Job Description

Ghanshyam Trading Pty Ltd Located in the bustling heart of Richmond Marketplace Shopping Centre, our newsagency is a cornerstone of the local Hawkesbury community. We provide an extensive range of products, from everyday lottery and instant scratch-its to newspapers, magazines, stationery, transit cards, and high-quality gifts. We pride ourselves on fast, friendly customer interactions and a reliable local presence

We are looking for a Retail Store Manager to lead the team at Richmond Marketplace Newsagency! This is a fast-paced, high-volume role perfect for someone who loves staying busy and organized. You will manage everything from daily stock logistics and local supplier relations to cash reconciliation and NSW Lotteries operations.

If you are trustworthy, proactive, and ready to lead a friendly local team right in the heart of Richmond Marketplace, Benefits Permanent Full-time ongoing employment with an established local retail business. AUD $80,000-$85,000 per annum + Superannuation. Opportunity to manage the day-to-day operations of an established newsagency.

Opportunity to contribute to the continued growth and performance of a well-established community-focused retail business. Work within a customer-focused and professional retail environment. Opportunity to work with a diverse range of suppliers and products.

Opportunity to develop and apply retail management, team leadership and operational skills. Stable, long-term career opportunity within an established business.

Task & responsibilities

• Create and manage weekly staff rosters that align with peak trading hours (e.g., Thursday night shopping, Saturday morning rushes, and major lottery Super draw weeks) while controlling labor costs.
• Interview, hire, and onboard new retail assistants. Train staff on customer service excellence, product knowledge, and upselling techniques. Set clear daily goals for the team, provide real-time feedback, and address any performance or behavioural issues directly and professionally.
• Ensure all team members follow workplace safety guidelines, maintain clean workstations, and safely handle heavy inventory shipments. Oversee the ordering, receiving and scanning of diverse product categories, including newspaper, magazine, stationary, greeting cards, transit cards(Opal), and seasonal gifts. Manage the strict, time- sensitive process of scanning and returning unsold magazines and newspapers to distributors to secure maximum store credits.
• Maintain highly organized, clean, and visually appealing displays. Ensure high-margin giftware and seasonal items are prominently placed. Laise with local and corporate suppliers, negotiate stock placement, and manage delivery discrepancies.
• Manage large volumes of cash and digital transactions. Oversee morning safe floats and ensure secure cash drops throughout the day. Reconcile point-of sale registers, lotteries terminals, and eftpos machines.
• Investigate and resolve and discrepancies or variances. Prepare cash deposits, secure takings in the store safe and manage banking runs according to company security protocols. Implement strict security measures to minimize stock shrinkage, shoplifting, and internal fraud.
• Build lasting relationships with regular locals, business owners, and syndicates within the Richmond and Hawkesbury community. Step in as the senior point of contact to handle escalated customer issues, technical ticket errors, or refund requests calmly and professionally. Maintain a fast, efficient checkout process, ensuring the team pivots quickly to reduce waiting times during morning and lunchtime rushes.

Qualification & experience

• Relevant qualification, minimum Diploma or higher in Business, Commerce or a related discipline. Previous experience in customer-focused retail environment. Knowledge of retail merchandising, purchasing, stock management and promotional activities.
• Three to Five years experience in retail management. Excellent customer service and communication skills, with the ability to resolve customer enquiries professionally. Great organisational and time-management skills.
• Ability to work independently and make sound operational decisions. Have great attention to detail and problem-solving skills. Ability to work effectively in a busy, customer-focused retail environment

Work Type: Full time Salary: $80000-85000