Retail Manager

Sociable Tech; Thornton; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Supportive workplace culture

Career growth & advancement

Training & development

Employee discounts

Job summary

Raja Rama Enterprises Pty Ltd is seeking a Retail Manager to oversee daily store operations, lead staff, manage budgets and inventory, and uphold high customer service standards. The role involves driving growth, achieving targets, and ensuring compliance with company policies and safety requirements.

Benefits include training and leadership development, employee discounts, and opportunities for career advancement.

Qualifications

• Minimum AQF Diploma or higher in a relevant field.
• Minimum one year of experience in retail management or a similar role.
• Strong leadership and staff management skills.
• Excellent communication, time management, and problem-solving abilities.
• Experience in inventory control, sales strategies, and store performance management.

Responsibilities

• Overseeing and managing day-to-day operations of the retail outlet to ensure smooth, efficient, and profitable business performance.
• Organising and controlling retail operations, including customer service, stock control, sales performance, and staff supervision.
• Developing and implementing staff rosters to ensure adequate coverage and high customer service standards.
• Analyzing sales data, customer demand, and financial performance to support planning and profitability goals.
• Coordinating stock procurement, delivery acceptance, and inventory control to ensure product availability and minimise wastage.
• Setting pricing strategies, product displays, and promotions to maximise revenue.
• Managing point-of-sale systems, cash handling, and end-of-day reconciliation.

Skills

Leadership

Staff management

Communication

Time management

Problem-solving

Customer service

Education

AQF Diploma or higher

Tools

POS systems

Job description

Job Type: Permanent position | Full time position

Job Description

Raja Rama Enterprises Pty Ltd As a Retail Manager , you will oversee daily retail operations, lead and support staff, manage sales performance, budgets, and inventory, and ensure compliance with company policies and operational standards. The role also involves maintaining strong supplier and customer relationships, driving business growth, achieving performance targets, and delivering high-quality customer services.

Benefits Supportive and friendly workplace culture. Opportunities for career growth, promotion, and long-term advancement. Competitive salary package with potential bonuses and incentives.

Training and leadership development to support professional growth. Employee discounts on selected products, services, and special offers. Task & responsibilities Duties: Overseeing and managing the day-to-day operations of the retail outlet to ensure smooth, efficient, and profitable business performance.

Organising and controlling retail operations, including customer service, stock control, sales performance, and staff supervision. Developing and implementing staff rosters to ensure adequate coverage, operational efficiency, and high customer service standards. Analysing sales data, customer demand, and financial performance to support business planning, budgeting, and profitability goals.

Maintaining accurate records of inventory, sales, revenue, expenditure, banking, and financial transactions. Coordinating stock procurement, delivery acceptance, stock rotation, and inventory control to ensure product availability and minimise wastage. Determining product mix, stock levels, and service standards in line with customer demand, business requirements, and market trends.

Formulating and implementing purchasing policies to ensure cost-effective procurement, stock availability, and quality control. Setting and monitoring pricing strategies, product displays, promotional materials, and sales initiatives to maximise revenue. Managing point-of-sale systems, electronic payment processes, cash handling, and end-of-day reconciliation procedures.

Delivering high standards of customer service by responding to customer enquiries, resolving complaints, and improving the customer experience. Implementing marketing and promotional activities, including special offers, bundled deals, and local advertising initiatives to increase sales. Ensuring compliance with workplace policies, occupational health and safety procedures, consumer requirements, and relevant business operating standards.

Recruiting, onboarding, training, supervising, and evaluating staff to ensure performance standards and business objectives are achieved. Allocating duties to staff, monitoring productivity, and providing guidance and feedback to improve team performance. Liaising with suppliers, wholesalers, service providers, and business stakeholders regarding stock supply, pricing, deliveries, and operational matters.

Monitoring stock movement, product shelf life, damaged goods, and wastage to maintain efficient stock usage and reduce business losses. Introducing operational initiatives to improve store efficiency, enhance service quality, increase sales, and strengthen customer loyalty. Participating in community marketing activities and overseeing social media promotions to support brand awareness and customer engagement.

Establishing and monitoring sales targets, staff productivity goals, and service benchmarks to ensure the outlet meets its commercial objectives. Reviewing customer feedback, competitor activity, and market conditions to improve product offerings, pricing strategies, and overall retail performance.

Qualification & experience Minimum AQF Diploma or higher in a relevant field.

Minimum one (1) year of experience in retail management or a similar role. Strong leadership and staff management skills. Excellent communication, time management, and problem-solving abilities.

Experience in inventory control, sales strategies, and store performance management. Strong attention to detail and commitment to customer service and store standards.

About Company Raja Rama Enterprise Pty Ltd is a retail fuel and convenience business located at 1294Goulburn Valley Highway, Thornton VIC 3712.

The business provides essential fuel, convenience store products, snacks, takeaway food, and customer services to local residents, passing motorists, and travellers in the surrounding area. As a service station and retail outlet, the business plays an important role in meeting the daily needs of the community by offering reliable service, accessible products, and a convenient customer experience. The company is committed to maintaining strong operational standards, stock availability, customer service and workplace safety, and efficient day-to-day retail operations.

Work Type: Full time Salary: $80000-80000 Job Publish: 03-09-2026 Job Expire: 03-10-2026