Retail Showroom Assistant

Independent Living Specialists; Lane Cove; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Extensive training and coaching

Employee benefits

Birthday day off

Work/life balance

Job summary

Independent Living Specialists Pty (ILS) is hiring a Full-time Retail Showroom Assistant for the Lane Cove Showroom in NSW. The role centers on customer service, product knowledge across mobility and home care, and active client engagement.

You will open/close the showroom, handle transactions, prepare sales reports, and pursue new business while maintaining high standards of presentation and safety. Mandarin and English fluency is preferred.

Qualifications

• Retail experience in a customer-facing role.
• Strong customer service orientation and problem solving.
• Ability to build rapport with diverse customers.
• Experience or exposure to allied health products preferred.
• Bilingual ability in Mandarin and English is an advantage.
• Professional appearance and communication skills.

Responsibilities

• Open and close the showroom and balance transactions.
• Prepare reports and review sales data, orders and quotes.
• Actively seek new clients, contracts and marketing opportunities.
• Assist customers by explaining products across mobility and home care lines.
• Respond to calls and emails to resolve issues promptly.
• Process quotes, orders and hire contracts efficiently.
• Drive process improvements and support community relationships.
• Uphold WHS requirements at showroom level.

Skills

Retail background

Customer service

Interpersonal skills

Mandarin & English

Education

Occupational Therapy

Physiotherapy

Pharmacy

Nursing

Tools

SAP

Job description

Independent Living Specialists – Lane Cove NSW

Independent Living Specialists (ILS) is one ofthe largest healthcare equipment providers in Australia. With 60 retail stores, 15 warehouses and 600+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across retail, home care, hospital and pressure care, and configured mobility.

A unique opportunity exists for a Full-time Retail Showroom Assistant at our Lane Cove Showroom. You will have acustomer-centric mindset, because at ILS we are all about the customer! You will be a self-motivated, creative thinker, and seek out new opportunities.

This is a full-time role, with a real work/life balance - Monday to Friday 9:00 am - 5:00 pm

Your "New" Day to Day:

Opening and closing the showroom and balancing transactions

Preparing reports and review sales data, open orders and open quotes

Actively seeking new clients, contracts and marketing opportunities

Attending to incoming customers, assisting them with their questions and being able to convey the range of services that are available from ILS

Answer customer calls and emails to resolve issues in a timely andeffective manner

Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more…

Processing quotes, orders and hire contracts efficiently

Driving process efficiency and striving for continual improvement

Being the face of ILS in the local community and driving relationships with customers and other local businesses

Following and managing all WHS requirements at a showroom level.

About You:

You may have a strongRetail backgroundand want to apply your skills in the Allied Health industry.

You may have studied or worked in Occupational Therapy, Physiotherapy, Pharmacy or Nursingand are looking for a position where you can adapt your knowledge.

You will be keen togo above and beyondto interact with your community and increase store exposure

You will have acustomer-centricmindset, because at ILS we are all about the customer!

You will bewell presented,professionalandcourteous

You will havefantastic interpersonal skillsandlove connecting with peoplefrom all walks of life

Have agenuinedesire to help otherswith your knowledge and abilities.

You will have second to noneadministration skills,including the ability toprioritizeyour time

You may have SAP experience, which isnot required but is highly valued.

You will be aself-motivated,creative thinker,able to problem solve and seek out new opportunities

Fluency in both Mandarin and English is preffered, with the ability to build rapport and provide exceptional service to customers from diverse backgrounds.

What's In It For You:

Job security

A permanent full-time role.

A paid day off for your Birthday each year!

Professional and supportive team environment

Ongoing extensive training and coaching

Employee benefits and rewards.

Work/life balance.

ILS is an NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia. This role will require you to hold a NDIS Worker Screening Check.

To find out more about ILS please go to https://ilsau.com.au/working-at-ils