Retail Shop Supervisor – Lifeline | Flexible Hours

UnitingCare Health; Rockhampton Regional; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

NFP Salary Packaging

Staff Discounts

Recognition and rewards platform

12 weeks paid parental leave and 2…

Diversity and inclusive leave

Career development opportunities

Flexible work arrangements

A positive and inclusive team

Job summary

Lifeline Queensland is seeking a Retail Supervisor to lead our charity stores across Queensland, delivering exceptional customer service and driving profitable retail operations. You’ll work with staff and volunteers to manage pricing, visual merchandising, and promotional events while maintaining high standards of community engagement.

This role offers meaningful work, not-for-profit salary packaging benefits, staff discounts and flexible work arrangements, with a supportive team focused on

Qualifications

• Demonstrated passion for Lifeline and its purpose.
• Ability to manage all aspects of a retail operation and delegate responsibilities.

Responsibilities

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

Job description

Lifeline Queensland is seeking a Retail Supervisor to lead our charity stores across Queensland, delivering exceptional customer service and driving profitable retail operations. You’ll work with staff and volunteers to manage pricing, visual merchandising, and promotional events while maintaining high standards of community engagement.

This role offers meaningful work, not-for-profit salary packaging benefits, staff discounts and flexible work arrangements, with a supportive team focused on