Retail Supervisor – Part-Time, Flexible & Impactful

UnitingCare Queensland; Proserpine; On-site; AUD 33,000 - 48,000; Part time

Benefits offered by this job

NFP Salary Packaging

Staff Discounts

Recognition and rewards platform

Parental leave

Diversity and inclusive leave

Career development opportunities

Flexible work arrangements

Inclusive team

Job summary

UnitingCare Queensland is seeking a Retail Supervisor to lead a Lifeline store in Proserpine, delivering exceptional customer service and driving profitability. The role oversees pricing, merchandising, promotions and staff, including volunteers, to meet sales targets while upholding a values-based, inclusive workplace.

You will promote Lifeline’s mission, manage day-to-day operations and liaise with regional support to ensure excellent community outcomes.

Qualifications

• Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people
• Ability to deliver a high level of customer service and exceed customer expectations
• Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control
• Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers
• Communicate promotional event information to maximise results
• Identify issues and opportunities based on trends and customer feedback
• Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives
• Strong problem solving and influencing skills
• Ability to use a retail business systems, POS and Microsoft Office

Responsibilities

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

Skills

Retail management

Coaching & mentoring

Customer service

Visual merchandising

Stock control

Pricing

Promotional events

Communication

Team leadership

Problem solving

Influencing skills

MS Office

POS system

Tools

POS system

Microsoft Office

Job description

UnitingCare Queensland is seeking a Retail Supervisor to lead a Lifeline store in Proserpine, delivering exceptional customer service and driving profitability. The role oversees pricing, merchandising, promotions and staff, including volunteers, to meet sales targets while upholding a values-based, inclusive workplace.

You will promote Lifeline’s mission, manage day-to-day operations and liaise with regional support to ensure excellent community outcomes.