Crisis-Support Retail Supervisor — Flexible Hours

Family and Disability Services; Brisbane; On-site; AUD 35,000 - 50,000; Full time

Benefits offered by this job

NFP Salary Packaging

Staff Discounts

Rewards platform and employee benefits

Parental leave + partner leave

Diversity and inclusive leave

Job summary

Lifeline Queensland, a leading charity retail brand, is seeking a Retail Supervisor to lead store operations in Carseldine. This permanent full-time role offers a base hourly rate with Super, salary packaging benefits, and a commission program for high performers.

You will guide staff and volunteers to meet sales targets while upholding Lifeline's mission. You will drive merchandising, customer service, and promotional initiatives, fostering a values-driven, inclusive workplace that supports

Qualifications

• Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people.
• Ability to deliver a high level of customer service and exceed customer expectations.

Responsibilities

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

Skills

Retail management

Customer service

Leadership

Communication

Job description

Lifeline Queensland, a leading charity retail brand, is seeking a Retail Supervisor to lead store operations in Carseldine. This permanent full-time role offers a base hourly rate with Super, salary packaging benefits, and a commission program for high performers.

You will guide staff and volunteers to meet sales targets while upholding Lifeline's mission. You will drive merchandising, customer service, and promotional initiatives, fostering a values-driven, inclusive workplace that supports