Retail Service Consultant – Tech Help & Customer Care

Optus; Sydney; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Retail discounts

Paid Connected Day

Wellbeing support

Parental leave

Job summary

Optus in Miranda, NSW is seeking a customer‑focused Retail Service Consultant to join the team in a Part-Time / Full-Time capacity. If you love helping people and thrive in a supportive, friendly environment, we'd love to hear from you.

In this role you’ll build product knowledge across the full range of tech solutions, deliver personalised solutions, handle general questions and complex issues with empathy, and contribute to a welcoming store culture.

Qualifications

• Customer-focused with strong communication.
• Able to build product knowledge across tech solutions.
• Able to de-escalate and handle inquiries with empathy.
• Adaptable and collaborative in a busy store environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Build strong product knowledge and explain tech solutions simply.
• Understand customer needs and deliver personalised solutions.
• Support customers with general questions and complex issues.
• Contribute to a welcoming, customer-first store environment.
• Stay adaptable and help keep the store running smoothly.

Skills

Customer service

Communication

Problem solving

Teamwork

Empathy

Job description

Optus in Miranda, NSW is seeking a customer‑focused Retail Service Consultant to join the team in a Part-Time / Full-Time capacity. If you love helping people and thrive in a supportive, friendly environment, we'd love to hear from you.

In this role you’ll build product knowledge across the full range of tech solutions, deliver personalised solutions, handle general questions and complex issues with empathy, and contribute to a welcoming store culture.