Retail Tech & Service Champion

Optus Enterprise; Sydney; Hybrid; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Discounts and shopping discounts

Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus Miranda is hiring a Retail Service Consultant in a dynamic store environment. The role supports customers with tech solutions and delivers memorable experiences.

You’ll become a product knowledge expert, assist across part-time or full-time shifts, and contribute to a welcoming, customer-first store culture with teamwork and flexible coverage.

This position offers staff discounts, wellbeing benefits, and internal networks that celebrate diversity.

Qualifications

• Be the face of Optus delivering standout customer experiences.
• Build product knowledge across the full range of tech solutions and explain simply.
• Understand customer needs and deliver personalised solutions.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Build strong product knowledge across tech solutions and explain simply.
• Use listening skills to understand customer needs and deliver personalised solutions.
• Support customers through all enquiries with empathy and calm de-escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team.
• Stay adaptable and proactive, stepping up in periods of high activity to keep the store running smoothly.

Job description

Optus Miranda is hiring a Retail Service Consultant in a dynamic store environment. The role supports customers with tech solutions and delivers memorable experiences.

You’ll become a product knowledge expert, assist across part-time or full-time shifts, and contribute to a welcoming, customer-first store culture with teamwork and flexible coverage.

This position offers staff discounts, wellbeing benefits, and internal networks that celebrate diversity.