Retail Tech Advisor — Exceptional Customer Experience

Singtel Group; Sydney; On-site; AUD 52,000 - 64,000; Full time

Job summary

Optus in Miranda, Sydney, is seeking a friendly Retail Service Consultant to deliver standout customer experiences across mobile, broadband and digital solutions. This role offers both part-time and full-time shifts in a busy store, with a focus on personalised solutions and friendly service.

You will build product knowledge, listen to customer needs, and help customers find the right technology. Join a diverse team that values inclusion, accountability and real care for customers and colleagues.

Qualifications

• Customer-focused and able to explain technology clearly.
• Excellent communication and problem-solving skills.
• Comfortable working in a retail environment with customers.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Build strong product knowledge and explain tech solutions clearly.
• Understand customer needs and deliver personalised solutions.
• Support customers with inquiries and complex issues with empathy.
• Contribute to a welcoming, customer-first store environment.
• Stay adaptable and proactive during busy periods.

Skills

Customer service

Communication

Product knowledge

Sales mindset

Job description

Optus in Miranda, Sydney, is seeking a friendly Retail Service Consultant to deliver standout customer experiences across mobile, broadband and digital solutions. This role offers both part-time and full-time shifts in a busy store, with a focus on personalised solutions and friendly service.

You will build product knowledge, listen to customer needs, and help customers find the right technology. Join a diverse team that values inclusion, accountability and real care for customers and colleagues.