Retail Service Consultant - Tech Help (Full-Time)

Optus; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Exclusive discounts

Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus in Parramatta is seeking a Retail Service Consultant to deliver exceptional customer experiences and expert guidance in-store. This full-time role focuses on helping customers understand Optus products and services with a friendly, solution-oriented approach.

You will build product knowledge across telecom offerings, listen to customer needs, and deliver personalised recommendations while contributing to a welcoming, customer-first store culture.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus in Parramatta is seeking a Retail Service Consultant to deliver exceptional customer experiences and expert guidance in-store. This full-time role focuses on helping customers understand Optus products and services with a friendly, solution-oriented approach.

You will build product knowledge across telecom offerings, listen to customer needs, and deliver personalised recommendations while contributing to a welcoming, customer-first store culture.