Customer-Obsessed Tech Retail Consultant (PT/FT)

Singtel; Sydney; On-site; Confidential; Part time

Benefits offered by this job

Monthly $80 credit

Discounts on Optus products

24/7 counselling

Parental leave 14 weeks

Diversity programs

Job summary

Optus in Miranda is looking for a friendly Retail Service Consultant to join our store in a part-time or full-time capacity. If you love helping people, enjoy technology and delivering positive customer experiences, you could be the perfect fit.

You’ll build product knowledge across our tech solutions, guide customers in simple terms, and work with your team to keep the store running smoothly while providing memorable service. We value energy, empathy and a customer-first mindset.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

Job description

Optus in Miranda is looking for a friendly Retail Service Consultant to join our store in a part-time or full-time capacity. If you love helping people, enjoy technology and delivering positive customer experiences, you could be the perfect fit.

You’ll build product knowledge across our tech solutions, guide customers in simple terms, and work with your team to keep the store running smoothly while providing memorable service. We value energy, empathy and a customer-first mindset.