Retail Security Supervisor — Lead a High-Impact Team

Trident Services Australia; Sunshine Coast Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Trident Services Security Pty Ltd is seeking an experienced Security Supervisor to lead the security team at Kawana Shoppingworld on the Sunshine Coast. The role oversees day-to-day operations, rostering, and client reporting to ensure safety, security and service standards for retailers and the community.

The ideal candidate will have at least 2 years in a supervisory security role, current QLD licences including unarmed, crowd control and monitoring, First Aid/CPR, and a valid Australian Class

Qualifications

• Minimum 2 years' experience in a security supervisory or leadership role.
• Proven ability to lead and develop large operational teams.
• Excellent communication, stakeholder engagement and conflict resolution skills.
• Strong understanding of security operations, emergency management and relevant legislation.
• Current QLD Security Provider licences including Security Officer (Unarmed), Crowd Control and Monitoring.
• Current First Aid & CPR certificate.
• Open Australian Class C Driver Licence.
• Full working rights in Australia.
• Confidence using workforce management and security reporting systems.

Responsibilities

• Report to the Key Account Manager on all operational security and safety matters.
• Lead, mentor and coordinate the onsite security team to deliver outstanding service standards.
• Manage rosters, time and attendance, labour budgets and workforce performance.
• Ensure contractual compliance and adherence to site operating procedures and emergency management plans.
• Conduct audits, onboarding, inductions and ongoing site-specific training.
• Manage employee performance, coaching and corrective action where required.
• Coordinate ongoing training to maintain contemporary industry and contractual standards.
• Prepare operational reports and client performance documentation.
• Build strong relationships with centre management, retailers, emergency services and local stakeholders.
• Ensure compliance with relevant legislation, licensing requirements and company policies.
• Drive continuous improvement by identifying opportunities to enhance security operations and procedures.

Skills

Leadership

Security operations

Communication

Stakeholder engagement

Conflict resolution

Emergency management

Driver licence

Job description

Trident Services Security Pty Ltd is seeking an experienced Security Supervisor to lead the security team at Kawana Shoppingworld on the Sunshine Coast. The role oversees day-to-day operations, rostering, and client reporting to ensure safety, security and service standards for retailers and the community.

The ideal candidate will have at least 2 years in a supervisory security role, current QLD licences including unarmed, crowd control and monitoring, First Aid/CPR, and a valid Australian Class