Security Supervisor - Kawana Shoppingworld

Trident Services Australia Pty; Rockhampton Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Trident Services Australia Pty is seeking a Security Supervisor to lead a high-performing team at Kawana Shoppingworld on the Sunshine Coast. This full-time role runs Thursday to Monday, overseeing day-to-day security operations, safety and client service for retailers and the community.

You will report to Regional Security Manager, manage rosters, training, audits, and performance, and ensure compliance with licensing and emergency plans.

Qualifications

• Minimum 3 years' experience in a security supervisory or leadership role.
• Proven ability to lead and develop large operational teams.
• Excellent communication, stakeholder engagement and conflict resolution skills.
• Current QLD Security Provider licences including Security Officer (Unarmed), Crowd Control and Monitoring.
• Current Senior First Aid & CPR certificate.
• Open Australian Class C Driver Licence.

Responsibilities

• Lead, mentor and coordinate the onsite security team to deliver service standards.
• Manage rosters, time and attendance, labour budgets and workforce performance.
• Ensure compliance with site procedures and emergency management plans.
• Conduct audits, inductions and ongoing site-specific training.
• Prepare operational and client performance reports.
• Build relationships with centre management, retailers, emergency services and stakeholders.
• Drive continuous improvement in security operations and procedures.

Skills

Security leadership

Team management

Stakeholder engagement

Communication

Conflict resolution

Job description

Security Supervisor - Kawana Shoppingworld

Security Supervisor | Kawana Shoppingworld Lead a high-performing security team at one of the Sunshine Coast's premier retail destinations. Trident Services Security Pty Ltd is a recognised leader in integrated security and cleaning services, delivering proactive, customer-focused solutions across retail centres, airports and commercial facilities throughout Australia.

We are seeking an experienced and motivated Security Supervisor to lead our team at Kawana Shoppingworld on the beautiful Sunshine Coast. This is a full-time Thursday to Monday day roster, offering an excellent work-life balance while leading the day-to-day operational and administrative management of the security function, ensuring exceptional safety, security and customer service outcomes for our client, retailers and the wider community.

What you'll be doing

Report to the Regional Security Manager on all operational security and safety matters. Lead, mentor and coordinate the onsite security team to deliver outstanding service standards. Manage rosters, time and attendance, labour budgets and workforce performance.

Ensure contractual compliance and adherence to site operating procedures and emergency management plans. Conduct audits, onboarding, inductions and ongoing site-specific training. Manage employee performance, coaching and corrective action where required.

Coordinate ongoing training to maintain contemporary industry and contractual standards. Prepare operational reports and client performance documentation. Build strong relationships with centre management, retailers, emergency services and local stakeholders.

Ensure compliance with relevant legislation, licensing requirements and company policies. Drive continuous improvement by identifying opportunities to enhance security operations and procedures.

About you

Minimum 3 years' experience in a security supervisory or leadership role. Proven ability to lead and develop large operational teams. Excellent communication, stakeholder engagement and conflict resolution skills.

Strong understanding of security operations, emergency management and relevant legislation. Current QLD Security Provider licences including Security Officer (Unarmed), Crowd Control and Monitoring. Current Senior

First Aid & CPR certificate. Open Australian Class C Driver Licence. Full working rights in Australia.

Confidence using workforce management and security reporting systems.

Why join Trident?

Full-time leadership opportunity at Kawana Shoppingworld

Work with one of Australia's leading integrated security providers Supportive leadership with genuine career development opportunities Trident is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability and members of the LGBTIQ+ community.