Lead Retail Security Supervisor (Thu-Mon Day Roster)

Trident Services Australia Pty; Rockhampton Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Trident Services Australia Pty is seeking a Security Supervisor to lead a high-performing team at Kawana Shoppingworld on the Sunshine Coast. This full-time role runs Thursday to Monday, overseeing day-to-day security operations, safety and client service for retailers and the community.

You will report to Regional Security Manager, manage rosters, training, audits, and performance, and ensure compliance with licensing and emergency plans.

Qualifications

• Minimum 3 years' experience in a security supervisory or leadership role.
• Proven ability to lead and develop large operational teams.
• Excellent communication, stakeholder engagement and conflict resolution skills.
• Current QLD Security Provider licences including Security Officer (Unarmed), Crowd Control and Monitoring.
• Current Senior First Aid & CPR certificate.
• Open Australian Class C Driver Licence.

Responsibilities

• Lead, mentor and coordinate the onsite security team to deliver service standards.
• Manage rosters, time and attendance, labour budgets and workforce performance.
• Ensure compliance with site procedures and emergency management plans.
• Conduct audits, inductions and ongoing site-specific training.
• Prepare operational and client performance reports.
• Build relationships with centre management, retailers, emergency services and stakeholders.
• Drive continuous improvement in security operations and procedures.

Skills

Security leadership

Team management

Stakeholder engagement

Communication

Conflict resolution

Job description

Trident Services Australia Pty is seeking a Security Supervisor to lead a high-performing team at Kawana Shoppingworld on the Sunshine Coast. This full-time role runs Thursday to Monday, overseeing day-to-day security operations, safety and client service for retailers and the community.

You will report to Regional Security Manager, manage rosters, training, audits, and performance, and ensure compliance with licensing and emergency plans.