Security Officer - Australia Fair

Trident Services Australia; Gold Coast City; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Ongoing casual shifts

Path to permanent roles

Award pay & penalties

Full training provided

Supportive team culture

Career development

Income protection

National leader

Job summary

Trident Services Australia is seeking a Casual Security Officer to cover Australia Fair Shopping Centre on the Gold Coast. You will deliver professional front-line customer service, respond to incidents, and help maintain a safe shopping environment for staff and visitors.

Ideal candidates hold a QLD Security Licence with Crowd Control, current First Aid/CPR, and can work varied shifts including days, nights, weekends and public holidays.

Qualifications

• Must hold a valid QLD Security Licence with Crowd Control
• Current First Aid and CPR certificates
• Strong communication skills and a customer-focused approach
• Flexibility to work shifts including days, nights, weekends, and public holidays
• High standard of presentation and professionalism
• Ability to remain calm and make sound decisions in fast-paced environments

Responsibilities

• Deliver professional, friendly front-line customer service
• Respond to incidents including medical, emergency, and security events
• Monitor safety risks and report hazards or suspicious behaviour
• Support centre operations through crowd management and conflict resolution
• Assist with emergency procedures and evacuation protocols
• Work collaboratively with centre management, emergency services, and fellow team members

Skills

Strong communication

Customer-focused

Education

QLD Security Licence with Crowd Control

First Aid & CPR certificates

Job description

Casual Security Officer – Australia Fair Shopping Centre

Trident Services Australia is seeking experienced and licensed Casual Security Officers to join our team at Australia Fair Shopping Centre.

Whether you're looking to build your career in retail security or gain experience with one of Australia's leading security providers, this is an excellent opportunity to secure ongoing casual work with genuine pathways into permanent full-time and part-time positions.

As part of our team, you'll play a key role in creating a safe, welcoming, and customer-focused environment for retailers, staff, and visitors.

What you'll be doing

• Delivering professional, friendly front-line customer service
• Responding to incidents including medical, emergency, and security events
• Monitoring safety risks and reporting hazards or suspicious behaviour
• Supporting centre operations through crowd management and conflict resolution
• Assisting with emergency procedures and evacuation protocols
• Working collaboratively with centre management, emergency services, and fellow team members

What you'll need

• Current QLD Security Licence with Crowd Control function
• Current First Aid and CPR certificates
• Strong communication skills and a customer-focused approach
• Flexibility to work a variety of shifts, including days, nights, weekends, and public holidays
• High standard of personal presentation and professionalism
• Ability to remain calm and make sound decisions in fast-paced environments

Why join Trident?

• Ongoing casual shifts with consistent hours available
• Strong opportunities to progress into permanent full-time and part-time roles
• Award pay plus applicable penalty rates and allowances
• Full training, induction, and professional uniform provided
• Supportive and inclusive team culture
• Career development and internal promotion opportunitiesEmployee recognition and reward programs
• Industry-leading income protection insurance
• Be part of a national leader in integrated security services

About Trident

Trident Services Australia is a proudly Australian-owned provider of integrated security, cleaning, and maintenance services. We deliver tailored solutions across retail, commercial, aviation, and public environments, combining highly trained people, innovative technology, and exceptional customer service to keep people and property safe.

Trident Services is an equal opportunity employer and welcomes applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.