Retail Security Supervisor

Trident Services Australia; Sunshine Coast Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Trident Services Security Pty Ltd is seeking an experienced Security Supervisor to lead the security team at Kawana Shoppingworld on the Sunshine Coast. The role oversees day-to-day operations, rostering, and client reporting to ensure safety, security and service standards for retailers and the community.

The ideal candidate will have at least 2 years in a supervisory security role, current QLD licences including unarmed, crowd control and monitoring, First Aid/CPR, and a valid Australian Class

Qualifications

• Minimum 2 years' experience in a security supervisory or leadership role.
• Proven ability to lead and develop large operational teams.
• Excellent communication, stakeholder engagement and conflict resolution skills.
• Strong understanding of security operations, emergency management and relevant legislation.
• Current QLD Security Provider licences including Security Officer (Unarmed), Crowd Control and Monitoring.
• Current First Aid & CPR certificate.
• Open Australian Class C Driver Licence.
• Full working rights in Australia.
• Confidence using workforce management and security reporting systems.

Responsibilities

• Report to the Key Account Manager on all operational security and safety matters.
• Lead, mentor and coordinate the onsite security team to deliver outstanding service standards.
• Manage rosters, time and attendance, labour budgets and workforce performance.
• Ensure contractual compliance and adherence to site operating procedures and emergency management plans.
• Conduct audits, onboarding, inductions and ongoing site-specific training.
• Manage employee performance, coaching and corrective action where required.
• Coordinate ongoing training to maintain contemporary industry and contractual standards.
• Prepare operational reports and client performance documentation.
• Build strong relationships with centre management, retailers, emergency services and local stakeholders.
• Ensure compliance with relevant legislation, licensing requirements and company policies.
• Drive continuous improvement by identifying opportunities to enhance security operations and procedures.

Skills

Leadership

Security operations

Communication

Stakeholder engagement

Conflict resolution

Emergency management

Driver licence

Job description

Security Supervisor | Kawana Shoppingworld

Lead a high-performing security team at one of the Sunshine Coast's premier retail destinations.

Trident Services Security Pty Ltd is a recognised leader in integrated security and cleaning services, delivering proactive, customer-focused solutions across retail centres, airports and commercial facilities throughout Australia.

We are seeking an experienced and motivated Security Supervisor to lead our team at Kawana Shoppingworld on the beautiful Sunshine Coast. This is a full-time Thursday to Monday day roster, offering an excellent work-life balance while leading the day-to-day operational and administrative management of the security function, ensuring exceptional safety, security and customer service outcomes for our client, retailers and the wider community.

What you'll be doing

• Report to the Key Account Manager on all operational security and safety matters.
• Lead, mentor and coordinate the onsite security team to deliver outstanding service standards.
• Manage rosters, time and attendance, labour budgets and workforce performance.
• Ensure contractual compliance and adherence to site operating procedures and emergency management plans.
• Conduct audits, onboarding, inductions and ongoing site-specific training.
• Manage employee performance, coaching and corrective action where required.
• Coordinate ongoing training to maintain contemporary industry and contractual standards.
• Prepare operational reports and client performance documentation.
• Build strong relationships with centre management, retailers, emergency services and local stakeholders.
• Ensure compliance with relevant legislation, licensing requirements and company policies.
• Drive continuous improvement by identifying opportunities to enhance security operations and procedures.

About you

• Minimum 2 years' experience in a security supervisory or leadership role.
• Proven ability to lead and develop large operational teams.
• Excellent communication, stakeholder engagement and conflict resolution skills.
• Strong understanding of security operations, emergency management and relevant legislation.
• Current QLD Security Provider licences including Security Officer (Unarmed), Crowd Control and Monitoring.
• Current First Aid & CPR certificate.
• Open Australian Class C Driver Licence.
• Full working rights in Australia.
• Confidence using workforce management and security reporting systems.

Why join Trident?

• Full-time leadership opportunity at Kawana Shoppingworld
• Work with one of Australia's leading integrated security providers
• Supportive leadership with genuine career development opportunities

Trident is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability and members of the LGBTIQ+ community.