Retail Operations Leader & Team Coach

Otr; Queensland; On-site; AUD 36,000 - 44,000; Full time

Job summary

OTR Group is hiring to support the day-to-day operations of our Queensland stores. You will lead customer service, support team training, rostering, stock control, and reporting while upholding health and safety policies.

Ideal candidates bring leadership experience in retail or hospitality, strong communication, and a passion for developing others. A collaborative, detail‑oriented mindset and teamwork are essential to succeed in this role.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Well-developed and professional communication skills.
• Passion for delivering exceptional customer service and training to others.
• Ability to adapt to change.
• Strong attention to detail.
• Strong sense of teamwork.

Responsibilities

• Assist with day-to-day store operations, including customer service.
• Handle team rostering, training, and development.
• Oversee stock management and reporting.
• Adhere to health and safety policies and procedures.

Skills

Leadership

Communication

Customer service

Team training

Adaptability

Attention to detail

Teamwork

Job description

OTR Group is hiring to support the day-to-day operations of our Queensland stores. You will lead customer service, support team training, rostering, stock control, and reporting while upholding health and safety policies.

Ideal candidates bring leadership experience in retail or hospitality, strong communication, and a passion for developing others. A collaborative, detail‑oriented mindset and teamwork are essential to succeed in this role.