Retail Store Operations Lead & Team Coach

Reddy Express; Central Coast; On-site; AUD 55,000 - 75,000; Full time

Job summary

Reddy Express is seeking a store operations supervisor to support day-to-day store activities across a busy retail site. You will lead customer service delivery, support training, rostering, stock management, and ensure adherence to health and safety policies.

You bring leadership experience in retail or hospitality, strong communication, teamwork, and attention to detail, with a proactive approach to coaching others and continuous improvement.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication and customer service focus.
• Ability to train and develop team members.
• Able to adapt to change and work well in a team.

Responsibilities

• Assist with day-to-day store operations.
• Deliver exceptional customer service and training.
• Roster staff and manage stock and reporting.
• Uphold health and safety policies and procedures.

Skills

Leadership

Customer service

Communication

Team training

Adaptability

Attention to detail

Teamwork

Job description

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

For the exciting opportunity to be a part of our amazing team, please apply today!

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

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