Retail Manager – Fish & Chip Shop Operations

Prospera Investments Pty Ltd; Melbourne; On-site; AUD 90,000 - 95,000; Full time

Benefits offered by this job

Competitive salary with superannuation

Permanent full-time with fixed shifts

Ongoing training and development

Reward and recognition programs

Supportive and dynamic team

Job summary

Prospera Investments Pty Ltd in Oakleigh, Melbourne is seeking an experienced Retail Manager to lead the daily operations of our busy fish and chip shop.

The role requires strong leadership, hands-on management, and a focus on customer service, with responsibility for staffing, training, stock control, and compliance.

You will drive sales through pricing, promotions and local marketing while maintaining high food safety standards and a welcoming dining environment.

Qualifications

• Diploma or higher qualification in Hospitality Management, Retail Management, Business, or related field.
• At least 3 years of relevant full-time work experience in a similar role.
• Experience in a fish and chip shop or fast-paced food retail preferred.
• Strong leadership, communication, and organisational skills.
• Ability to work under pressure in a busy environment.
• Availability to work late nights, weekends and public holidays.

Responsibilities

• Manage overall daily operations to ensure efficient service.
• Supervise, train, roster, and performance manage staff.
• Maintain high standards of customer service and comply with policies.
• Monitor food preparation for quality and portion control.
• Manage stock ordering, inventory, supplier relationships and rotation.
• Ensure compliance with food safety, WHS, and sanitation regulations.
• Handle customer enquiries, complaints, and feedback.
• Monitor sales, prepare daily takings reports, and assist budgeting.
• Implement pricing, promotions, and local marketing.
• Oversee opening/closing, cash handling, reconciliation and security.
• Process weekly payroll and superannuation payments.
• Manage supplier payments and maintain financial records.
• Monitor staffing levels and labour costs.
• Coordinate equipment maintenance.
• Ensure cleanliness/presentation of shop, kitchen, dining areas.
• Assist with recruitment and staff development.

Skills

Leadership

Communication

Organisational skills

Education

Diploma or higher in Hospitality/Retail/Business

Job description

Prospera Investments Pty Ltd is seeking an experienced and motivated Retail Manager to lead the daily operations of our busy and fast-paced fish and chip business located in the thriving suburb of Oakleigh, Melbourne.

We are looking for a highly organised and hands-on professional with strong leadership skills and preferably previous experience within the fish and chips or fast-food hospitality industry. The successful candidate will play a key role in ensuring operational excellence, outstanding customer service, and effective team management.

Key Responsibilities

The Retail Manager will be responsible for, but not limited to:

1. Managing the overall daily operations of the business to ensure efficient and smooth service delivery
2. Supervising, training, rostering, and performance managing kitchen and front-of-house staff
3. Maintaining high standards of customer service and ensuring compliance with company policies and procedures
4. Monitoring food preparation and cooking processes to ensure quality, consistency, and portion control
5. Managing stock ordering, inventory control, supplier relationships, and stock rotation procedures
6. Ensuring compliance with food safety, hygiene, workplace health and safety, and sanitation regulations
7. Handling customer enquiries, complaints, and feedback professionally and efficiently
8. Monitoring sales performance, preparing daily takings reports, and assisting with budgeting and cost control
9. Implementing pricing strategies, promotions, and local marketing initiatives to support business growth
10. Overseeing opening and closing procedures, including cash handling, reconciliation, and security checks
11. Processing weekly payroll and superannuation payments accurately and on time
12. Managing supplier payments and maintaining business financial records
13. Monitoring staffing levels and labour costs to maximise operational efficiency
14. Coordinating equipment maintenance, repairs, and servicing when required
15. Ensuring the cleanliness and presentation of the shop, kitchen, and dining areas meet company standards
16. Assisting with recruitment, onboarding, and ongoing staff development

Skills & Experience Required

To be considered for this role, applicants must possess:

1. Diploma or higher qualification in Hospitality Management, Retail Management, Business, or a related field; or
2. At least 3 years of relevant full-time work experience in a similar role
3. Previous experience in a fish and chip shop or fast-paced food retail environment preferred
4. Strong leadership, communication, and organisational skills
5. Excellent customer service and problem-solving abilities
6. Ability to work under pressure in a busy environment
7. Availability to work late nights, weekends, and public holidays as required

What We Offer

1. Competitive annual salary package of $90,000 – $95,000 plus Superannuation (depending on experience)
2. Permanent full-time position with fixed shifts to support work/life balance
3. Ongoing training and career development opportunities
4. Reward and recognition programs
5. Supportive and dynamic team environment where no two days are the same

Pay: $90,000.00 – $95,000.00 per year